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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I am trying to download the latest version of your software.

Customer Question

I am trying to download the latest version of your software. I forgot my password. I received a new password ***** it will not work.
JA: When did you last reset your username and password?
Customer: I just changed my password ***** 30 minutes ago.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser.
JA: What troubleshooting have you tried?
Customer: The only thing i did was to verify I had the right password. Its is the one you sent me.
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 11 days ago.
Category: Email
Expert:  arsufi2002 replied 11 days ago.

Hi ,

My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected.

Expert:  arsufi2002 replied 11 days ago.

By the way, is it regarding your email?

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