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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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I get a pop up titled "enter network password" which when I

Customer Question

I get a pop up titled "enter network password" which when I select ok it goes away but keeps returning preventing me from downloading emails. I tried to fi it by changing the password ***** that didn't help.
JA: When did you last reset your username and password?
Customer: Just rest my password ***** few minutes ago.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: pretty much all three but I guess my IPhone is most used.
JA: What troubleshooting have you tried?
Customer: I went to "ask me anything and followed directions to change my password ***** tools.
JA: Anything else you want the email expert to know before I connect you?
Customer: Nothing
Submitted: 4 months ago.
Category: Email
Expert:  Lorenz Vauck replied 4 months ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.

Can you please first let me know who your email provider is?

Please type in the box below, then click on the "Send" button to send me your reply.

Thanks for your patience and best regards,

Lorenz Vauck