How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

It does not receive emails sent to it. I am trying to send

Customer Question

It does not receive emails sent to it.
JA: Just to clarify, what email service provider are you using?
Customer: I am trying to send an email from***@******.*** to***@******.***
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: computer
JA: What troubleshooting have you tried?
Customer: none, have not found any way to troubleshoot
JA: Anything else you want the email expert to know before I connect you?
Customer: no, thanks
Submitted: 3 months ago.
Category: Email
Expert:  Lorenz Vauck replied 3 months ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.

Can you please first let me know if you are receiving a bounce email when trying to send from your Cox email to Gmail (like that your email could not be delivered to Gmail "because of the following reasons")?

Please type in the box below, then click on the "Send" button to send me your reply.

Thanks for your patience and best regards,

Lorenz Vauck

Related Email Questions