I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.
Can you please first let me know which operating system you are using (e.g. Windows, Mac OS, Linux, etc.) ?
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Thanks for your patience and best regards,
Thank you. May I remotely connect to your computer, so that I can directly analyze and resolve the problem for you while you can relax and watch me doing it on your screen? This is a very safe option too because JustAnswer is an A+ accredited business with the BBB, you will be watching your screen, and we will chat there as well so that you will always know what I will be doing next while fixing the problem.
I am sorry, but I am unable to solve this problem text-based without connecting to your computer, as I would need to analyze it in depth before coming to any conclusion about a possible fix.
However, another expert might want to try it via text instead. Please let me know if I should opt out of your question and forward you to another expert, or if you´d like me to fix the problem via the proposed remote connection instead.
Thank you very much,
try compacting the folders