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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I can receive emails but cannot send emails! telstra,

Customer Question

hi i can receive emails but cannot send emails!
JA: Just to clarify, what email service provider are you using?
Customer: telstra
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: computer or tablet
JA: What troubleshooting have you tried?
Customer: phoned telstra gave me a new modum , still cannot send
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Email
Expert:  sudipto_dutta replied 1 month ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  sudipto_dutta replied 1 month ago.

Do you face this problem with both phone and computer?

Customer: replied 1 month ago.
at this stage no email set up on phone.
Expert:  sudipto_dutta replied 1 month ago.

OK, can you tell me, which version of Windows do you have on your PC?