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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1794
Experience:  Computer Software Support Specialist for more than 10 years
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I cant remember my password. i have always been joeloneill

Customer Question

i cant remember my password. i have always been joeloneill @yahoo.com; but when i try to enter the recover code it says my e mail nale is not recognized i am going in circles. i want to keep my f b account the same but i am having a lot of trouble. i must be a computer dummy
JA: Have you contacted anyone about your account?
Customer: yeah you
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: i dont even chech e mail
JA: What troubleshooting have you tried?
Customer: like i said i enter joeloneill @yahoo.com and it doesnt recognize . it says joeloneill @yahoo.com is incorrect
JA: Anything else you want the email expert to know before I connect you?
Customer: i simply want a new password ***** my same account something i can write down in case i forget it again if you need any proof that i am joel oneill i can do that this is all very frustrating
Submitted: 5 months ago.
Category: Email
Expert:  Josh replied 5 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 5 months ago.

Do you still have the phone number ending in 57?

What are the last 4 digits of that phone number?