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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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It deleted my folder of pictures, yahoo, phone and tablet,

Customer Question

it deleted my folder of pictures
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: yahoo
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone and tablet
JA: What troubleshooting have you tried?
Customer: trying to find where they put them. the are deleted an on both
JA: Anything else you want the email expert to know before I connect you?
Customer: can't think of any thing. was trying to move them to desktop so I could save them on usb, cause I know yahoo has tremendous problems
Submitted: 3 months ago.
Category: Email
Expert:  Bhavik Joshi replied 3 months ago.

Hi, I'm Bhavik. Welcome to JustAnswer. I'm reviewing your question now, and will reply back ASAP.

Expert:  Bhavik Joshi replied 3 months ago.

Where those pictures were stored ? Were they stored somewhere on computer or email ?

Customer: replied 3 months ago.
They were pictures in folders in my yahoo mail page
Expert:  Bhavik Joshi replied 3 months ago.

Okay. I think it is very difficult to get them back now. Yahoo has a policy to retain for 24 hours . Were they deleted more than 24 hrs ago ?

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