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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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I have emailed my Mom an attachment, which is a letter in

Customer Question

I have emailed my Mom an attachment, which is a letter in RTFf with a picture inserted at the top. She has not received it and I have sent it several times. My sister sent the original letter to me for printing. I made the edits that my Mom requested and added a picture to the top. It saved and printed as normal. I sent it to my mother for final review and she says all she sees on her end is the original letter only. Why can't she open the revised, updated, edited letter? Please assist. Thank you.
JA: Just to clarify, what email service provider are you using?
Customer: Time Warner
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: There is a browser on my PC.
JA: What troubleshooting have you tried?
Customer: I don't know how.
JA: Anything else you want the email expert to know before I connect you?
Customer: No.
Submitted: 2 months ago.
Category: Email
Expert:  michelleclive replied 2 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  michelleclive replied 2 months ago.

I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Sending email from which service and receiving on what email service provider.

Check the photos it must not exceed 10 mb per attachment.

Customer: replied 2 months ago.
My Mom is 82 and her letter is late. Please assist.
Expert:  michelleclive replied 2 months ago.

can you tell me the format of the picture you are sending.