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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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I see emails in my emai l line up but Icannot open them.

Customer Question

I see emails in my emai l line up but Icannot open them.
JA: Just to clarify, what email service provider are you using?
Customer: Hotmail.com
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On a laptop computer
JA: What troubleshooting have you tried?
Customer: I have tried recovery and cut off and wait and turn back on
JA: Anything else you want the email expert to know before I connect you?
Customer: no, I am despert and want to answer my emails
Submitted: 2 months ago.
Category: Email
Expert:  Byron replied 2 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Are you viewing your inbox from a program like Internet Explorer or Microsoft Edge, Google Chrome

or is your email configured in a program like Outlook or Windows Live Mail?

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