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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1798
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot get into my email, gmail over Chrome, probably,

Customer Question

I cannot get into my email
JA: Just to clarify, what email service provider are you using?
Customer: gmail over Chrome
JA: Have you installed any updates recently?
Customer: probably
JA: Anything else you want the computer expert to know before I connect you?
Customer: about three weeks ago, my email asked for a password. Never before. When I supplied it it was supposed to send me a code to change my password. I note the settings showed two phones, land line, twice. I think they may have tried to send to me, but my telephone will not accept text messages.
Submitted: 5 months ago.
Category: Email
Expert:  Jess M. replied 5 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Can you please tell me the problem email address so that I can check its status and recovery options?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 5 months ago.
email is ***@******.***
I cannot get in to it.