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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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I just need to set it up on my laptop and can't remember my

Customer Question

Hi, I just need to set it up on my laptop and can't remember my password ***** wondering how I change it via windows live
JA: When did you last reset your username and password?
Customer: I'm sorry but it was a long time ago 2-4 years
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Windows live mail only on my computer
JA: What troubleshooting have you tried?
Customer: none sorry I don't know where to start
JA: Anything else you want the email expert to know before I connect you?
Customer: no. Just that I have plug in email not wifi. So to attach internet to laptop I have to unplug the computer
Submitted: 4 months ago.
Category: Email
Expert:  Viet - Email Tech replied 4 months ago.

Hi,

I'm sorry. Is it email issue on your laptop computer?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Is your email currently working on the desktop computer?

Please reply at the box below. Thank you,