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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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I Hansen -- [email protected], have been having trouble

Customer Question

I ***** *****sen --***@******.***, have been having trouble satisfying some of Google requirements to reestablish a former valid username and password, finally Google texted through a Verification .Code.No. G-518427.
JA: When did you last reset your username and password?
Customer: 8-12-2016 either under the username:***@******.***,
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Web browser.
JA: What troubleshooting have you tried?
Customer: I want to know, what to do with the Verifiction Code, That Google has sent me. I notice that imay also have used the Username,chansen681@ gmail.com around the same date.
JA: Anything else you want the email expert to know before I connect you?
Customer: No thank you.
Submitted: 3 months ago.
Category: Email
Expert:  Michael Hannigan replied 3 months ago.

Hello. My name is***** can help you with your question.

Expert:  Michael Hannigan replied 3 months ago.

The me.com username wouldn't be a gmail username. The only usernames they administer are those that end in gmail.com. Which one are you having a problem with?