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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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My email is not "synched"...what ever that means. Plus, my

Customer Question

My email is not "synched"...what ever that means. Plus, my attachments won't open.
JA: Just to clarify, what email service provider are you using?
Customer: time warner road runner
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser, I think...I just click on the email icon.
JA: What troubleshooting have you tried?
Customer: "Ask me anything" sent me on line to outlook.com. No help
JA: Anything else you want the email expert to know before I connect you?
Customer: I'm not sure I know enough to ask intelligently
Submitted: 3 months ago.
Category: Email
Expert:  Lorenz Vauck replied 3 months ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and will help you as good as I can.

Can you please first let me know the exact message it shows to you in terms of not being "synched" (word by word just like it tells you please)?

Please type in the box below, then click on the "Send" button to send me your reply.

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 3 months ago.
I can't do that without closing you out and playing with my email. The message only appears sporadically.
Expert:  Lorenz Vauck replied 3 months ago.

Well, if you wish, I can remotely connect to your computer and check what is going on + fix it, would that help?

Customer: replied 3 months ago.
No, thank you.
Expert:  Lorenz Vauck replied 3 months ago.

OK, I will forward you to another expert then, thank you too.

Expert:  Jason Jones replied 3 months ago.

Hello,
I am the person that will be helping you today.

May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Please, send your reply below in the box. After you type your message, click the Send button.

Thank you,
Jason

Customer: replied 3 months ago.
No thanks
Expert:  Jason Jones replied 3 months ago.

Okay. I have remoted into computers scores of thousands of times with no problems. How do you want me to fix the problem?

Customer: replied 3 months ago.
Please cancel my question
Expert:  Jason Jones replied 3 months ago.

Will do.

Thank you.

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