I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and will help you as good as I can.
Can you please first let me know the exact message it shows to you in terms of not being "synched" (word by word just like it tells you please)?
Please type in the box below, then click on the "Send" button to send me your reply.
Thanks for your patience and best regards,
Well, if you wish, I can remotely connect to your computer and check what is going on + fix it, would that help?
OK, I will forward you to another expert then, thank you too.
Hello,I am the person that will be helping you today.May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.Please, send your reply below in the box. After you type your message, click the Send button.
Okay. I have remoted into computers scores of thousands of times with no problems. How do you want me to fix the problem?