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Ask Cris Your Own Question

Cris
Cris, Computer Enthusiast
Category: Email
Satisfied Customers: 6075
Experience:  Specialize in email support.
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Email is fine. I installed an update to my android and now I

Customer Question

email is fine. I installed an update to my android and now I can't read my kindle books on it. Can you help?
JA: How much experience do you have with this particular machine?
Customer: The Android?
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: All the above
JA: What troubleshooting have you tried?
Customer: previous to the recent Android update, I was able to read everything in my Kindle library on the Android. Now I can't. I did some internet searches asking for help but got none
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 18 days ago.
Category: Email
Expert:  Cris replied 18 days ago.

Hi there, I am Cris and will be glad to assist you.

What Android phone do you have?

Customer: replied 18 days ago.
Motorola
Customer: replied 18 days ago.
I don't think this is helping. I'm signing off.
Expert:  Cris replied 18 days ago.

OK, let's uninstall the app and de-register your phone from your Amazon account.

First use the link I have provided to get to the Kindle Manage Page. When you log in click on the "Devices" tab.

Click on your phone from the list and click on "Device Actions" select deregister.

Go to your phone and remove the app of the phone. Then reinstall it again from the Google Play store. Then sign in with your Amazon account to register again.

Let me know how you make out. If this answers your issue/question please take a moment to rate my service and submit at the top.