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I am sorry this has happened to you. This is a popular scam that has been going on. They pretending to be Gmail technical support. Please DO NOT let them have access to your computer anymore, as they are probably installing spyware and other malicious items.Report them to the Internet Crime Bureau here - http://www.ic3.gov/default.aspx
Also Would you like me to set up a remote session, which will allow me to connect directly to your screen and help you directly with this issue?
What operating system you are using please? (Windows or Mac)
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Additional informations :
Scan your Mac or PC by following the steps below :
1-Run Malwarebytes, a free malware/virus scanner. Please click https://www.malwarebytes.com/mac-download/
for windows computer click : https://www.malwarebytes.com/mwb-download/
Once you install it, Update and then run Scan and Delete any Malware/Viruses. It should take 25-55 minutes to complete.
2- Once that is complete, download Ccleaner, as this will clean temp and cache and corrupted files from your computer. Click https://www.piriform.com/ccleaner-mac
for windows computer click : https://www.piriform.com/ccleaner/download
Note : Uncheck History before you run the program
Recover Gmail password :
Please click on the link below and follow the onscreen instruction :