I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and will help you as good as I can.
A clear "NO" to your question, this is a SCAM that has been ongoing for a while. Have you given them any kind of information or gave them access to your computer already? Depending on what happened, we then should make a plan how to make sure they cannot do any harm to you...
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Thanks for your patience and best regards,