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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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I can receive spam but not incoming mail.Is this possible

Customer Question

I can receive spam but not incoming mail.Is this possible and how can this be corrected?
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: yahoo
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: Asked question of computer techs who said not possible
JA: Anything else you want the email expert to know before I connect you?
Customer: simply ,I can not receive email from businesses that I'm dealing with. I can get mail from my friend setting in the same room
Submitted: 4 months ago.
Category: Email
Expert:  Martin replied 4 months ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your email.

When did the problem start?

May I start a remote session so I can take a look at the problem and solve it for you now?

Please reply using the box below.

Regards,
Martin

Customer: replied 4 months ago.
martin,thanks for your response.It seems yahoo changed my address.How or why I've not a clue.I think the problem has been resolved.Sam
Expert:  Martin replied 4 months ago.

That's great to hear, Sam!

Is there anything else I can do for you today?

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