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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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Mail addresses and have been told that some of them are

Customer Question

mail addresses and have been told that some of them are being used illegally
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: I have had all of these and Comcast and others.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: NEED TO DELETE SOME VERY OLD EMAIL ADDRESSES GOING BACK 15 OR MORE YEARS
JA: What troubleshooting have you tried?
Customer: tHIS IS A BRABD BEW LAPTOP AND I AM HAVING TROUBLE WITH IT.
JA: Anything else you want the email expert to know before I connect you?
Customer: I have been told that some of the old addresses are being used for illegal activity. First in Australia, no in New mexico
Submitted: 4 months ago.
Category: Email
Customer: replied 4 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 4 months ago.
I first had concast, then Knology,then Comcast again, Yahoo, TDS, Verizon,google,oldest email addressesnow Comcast again. Problems mostly with Comcast.Someone usaing my inactive emails for illegal activities--first in Australis, then in New Mexico.
Customer: replied 4 months ago.
Delete all but last 3 weeks,
Expert:  Martin replied 4 months ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your email.

When did the problem start?

May I start a remote session so I can take a look at the problem and solve it for you now?

Please reply using the box below.

Regards,
Martin

Customer: replied 4 months ago.
Last year I had aphoone call saying that an old Comcast email was being used illegally. I csllrd Comcast and asked them to deactivate that address--which they claimed to do. A week or so ago, I got another call and was told that someone in New Mexico was using my email address (I think it was the same one) for illegal purposes--I am assuming pornography or drug running. Yes to remote session
Customer: replied 4 months ago.
This a brand new laptop, not completely installed yet. The email addresses may n;ot be in it..
Expert:  Martin replied 4 months ago.

Try the remote again, doesn't seem to have worked the first time

Expert:  Martin replied 4 months ago.

Please accept the remote support offer, then From your computer click the following link:

https://ngmt.screenconnect.com/?Session=8ce1ace0-c605-4db7-b870-df2483032a25

Then click Join your session -->

And run (open) the program that gets downloaded Elsinore.ScreenConnect.Client

Let me know once you've done that or if you need additional steps.

Martin