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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I have been trying for days to set up my gmail account, and

Customer Question

I have been trying for days to set up my gmail account, and yesterday I learnt that I had my user name incorrect- I had "com" tacked on. Having corrected that, the service seemed to be OK, but today, everytime I try to do anything, the box pops up asking to fill in user name and password. I don't know how many times I have repeated the procedure, and despite having ticked the "remember password" box, 5 seconds later, there it is again! So my question is how to get the system to work.
JA: How long have you had this issue with your Gmail account?
Customer: 4 or 5 days
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: I downloaded Gmail Help and checking steps 1 and 2, everything appeared to be OK
JA: Anything else you want the email expert to know before I connect you?
Customer: What I have explained appears to be problem
Submitted: 11 days ago.
Category: Email
Expert:  PC_Wizzard replied 11 days ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Expert:  PC_Wizzard replied 11 days ago.

Are trying to setup gmail in a email client like outlook?

Expert:  PC_Wizzard replied 11 days ago.

Please let me know what email client u are using so that I can assist you to resolve the issue?

Customer: replied 11 days ago.
Hi Werner
I am sure this problem can be solved with ease if you just let me know the secret. There is nothing wrong with my machine.I have Wndows 10 installed and use Windows Live Mail and this is where I am trying to set up my gmail.
Expert:  PC_Wizzard replied 11 days ago.

Ok tell me are you getting the popup for receiving or sending mail?

Customer: replied 11 days ago.
It would seem to me that the pop-up occurs whenever the computer tries to do either send or receive.
Expert:  PC_Wizzard replied 11 days ago.

Ok lets check this open your gmail and set allow less secure apps to on.

or try here

https://www.google.com/settings/security/lesssecureapps

Expert:  PC_Wizzard replied 11 days ago.

And username is***@******.*** correct?