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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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Forgot password, to ago to remember, web browser automatic

Customer Question

forgot password
JA: When did you last reset your username and password?
Customer: to long ago to remember
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser automatic sign in
JA: What troubleshooting have you tried?
Customer: none i am computer illiterate
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Email
Expert:  Viet - Email Tech replied 2 months ago.

Hi,

I'm sorry about the issue. To confirm, you've forgotten your email password. Have you tried anything?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 2 months ago.
all i want is to change the password ***** i can log in on other computers
Expert:  Viet - Email Tech replied 2 months ago.

Is your email currently working on one computer? What's the make / model of your computer?

Do you have a mobile phone number ending with the two digits 66?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Expert:  Richard replied 2 months ago.

Hi there and welcome

Do you still need assistance with this?

Please let me know

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