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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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Emails disapeared. Unable to open. All mail can not be

Customer Question

Emails disapeared . Unable to open . All mail can not be restored
JA: Just to clarify, what email service provider are you using?
Customer: Thunderbird
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Browser always
JA: What troubleshooting have you tried?
Customer: Thunderbird Icon which I have used since downloding Thunderbird years ago
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Email
Expert:  Lorenz Vauck replied 2 months ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and will help you as good as I can.

Can you please first let me know which exact error comes up when you open up Thunderbird? Also, can you still access your emails via your provider's webmail?

Please type in the box below, then click on the "Send" button to send me your reply.

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 2 months ago.
There is no error. working this morning. Closed as usual to go out. Unable to open after lunch
Expert:  Lorenz Vauck replied 2 months ago.

Thank you, ***** ***** open = you click the icon and nothing happens at all?

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