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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1794
Experience:  Computer Software Support Specialist for more than 10 years
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I do not remember my first password I used when I started

Customer Question

I do not remember my first password ***** used when I started using direct express, I remembered my ID but not the password. It's been too long ago.
JA: When did you last reset your username and password?
Customer: I have a number I use flrmycardnow but when I entered it it was rejected.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On phone usually but I wastryi g to use my tenet for information because of high call in to get I structions on a transaction
JA: What troubleshooting have you tried?
Customer: Web browser
JA: Anything else you want the email expert to know before I connect you?
Customer: Robert L Arbuckle***@******.***
Submitted: 5 months ago.
Category: Email
Expert:  Michael Hannigan replied 5 months ago.

Hello. My name is Michael. I can help you with your question.

You can do this in two steps - first you can verify your UserID by going to the following page and entering your card number and then the letters/numbers in the box below that.

https://login.usdirectexpress.com/edcfdtclient/forgotUserId.jsp?org.apache.catalina.filters.CSRF_NONCE=FB4AD836A6192D9B745A412FBE88EC2E

Let me know once you've done that.