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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1798
Experience:  Computer Software Support Specialist for more than 10 years
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Email won't update on my iPad. I reentered my password. Same

Customer Question

Email won't update on my iPad. I reentered my password. Same problem with messages
JA: When did you last reset your username and password?
Customer: Just now- my user name was already there
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Web browaer
JA: What troubleshooting have you tried?
Customer: None- suggestions?
JA: Anything else you want the email expert to know before I connect you?
Customer: Checking for mail on my computer-it is updated. iPad hasn't updated since 12/24
Submitted: 5 months ago.
Category: Email
Expert:  Viet - Email Tech replied 5 months ago.

Hi,

I'm sorry about the issue. Is there any error or message when entering your email password ***** your iPad?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Also, what's the make / model of your computer?

Please reply at the box below. Thank you,

Customer: replied 5 months ago.
No error message. I use Verizon yahoo. iPad is apple air
Expert:  Viet - Email Tech replied 5 months ago.

Thank you. Does your email end with @verizon.net or @yahoo.com, etc.?

Is your email currently working fine at the Yahoo.com website?

http://mail.yahoo.com

Besides your iPad, what's the make / model of your computer?

Please reply at the box below. Thank you,

Customer: replied 5 months ago.
I thought it was only $5. Please refund.
Expert:  Viet - Email Tech replied 5 months ago.

I'm sorry. I'm the tech; I'll have our customer service contact you later about the billing; we'll make sure you'll be satisfied at the end. For now, can I continue helping with your email issue?

Please let me know; we guarantee our service. Thank you,