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Hello! My name is*****I am a certified computer professional who will assist you.
I checked your "*****@******.***" account. You can reset the current password ***** confirming your identity. To do that, you need to receive a verification code to a phone number associated with your account. The phone number on your account ends in 25
Do you recognize that phone number and is it still active?Let me know,IT Miro
You don't have that phone number any more?
OK. You should then able able to receive a verification code. Since that is a home number, I can request an automated machine to call you and say the code to you. Are you near the home phone now?
For security reasons, only the associated number can be used. Once you access the account, you can add or change the phone numbers. I will now request an automated machine to call you. Once it does, write down the code and type it here to me.
Unfortunately, I couldn't do it. It says "There's a temporary problem with the service. Please try again. If you continue to get this message, try again later."
Have you already attempted to get a code yourself?
Were you able to get a code the first time you tried, or it just displayed that "There's a temporary problem with the service" message from the start?
Since you are not able to receive a verification code to the associated phone number, the only other verification method available is to answer multiple questions about your account so that the Outlook.com support can confirm you are the account owner. If you have already tried that, but it didn't work, you can try it again. Here is a link to it:
Try to remember the answers, and hopefully, this time it will work. Good luck!
I am out of further ideas, so I will opt-out and allow other Experts to take a look at this problem.You will be notified when you receive a response.Regards,IT Miro