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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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Server wont recognize my add & password they have been the

Customer Question

Server wont recognize my add & password ***** have been the same for 5 years
JA: When did you last reset your username and password?
Customer: Jan3
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: I don't know of any
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Email
Expert:  IT Miro replied 3 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 3 months ago.

To confirm, is the problem with your e-mail account or some other account?

Type your reply below.

Thanks,
IT Miro

Customer: replied 3 months ago.
My Email acc
Customer: replied 3 months ago.
no
Expert:  IT Miro replied 3 months ago.

OK. What is the message you see when you attempt to sign in to your e-mail account?

Expert:  IT Miro replied 3 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro