How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask James K. Your Own Question

James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
Type Your Email Question Here...
James K. is online now
A new question is answered every 9 seconds

Server wont recognize my add & password they have been the

Customer Question

Server wont recognize my add & password ***** have been the same for 5 years
JA: When did you last reset your username and password?
Customer: Jan3
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: I don't know of any
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 14 days ago.
Category: Email
Expert:  IT Miro replied 14 days ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 14 days ago.

To confirm, is the problem with your e-mail account or some other account?

Type your reply below.

IT Miro

Customer: replied 14 days ago.
My Email acc
Customer: replied 14 days ago.
Expert:  IT Miro replied 14 days ago.

OK. What is the message you see when you attempt to sign in to your e-mail account?

Expert:  IT Miro replied 10 days ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

IT Miro