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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Every time I open my mail, I have to log in. My user ID is

Customer Question

every time I open my mail, I have to log in. My user ID is still there, but I have to keep putting in my pass word. This just started when I change my password
JA: Have you tried having password ***** directions emailed to you?
Customer: I have already changed my pass word
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On my pc and I hit the app picture
JA: What troubleshooting have you tried?
Customer: I haven't, I didn't see any thing about troubleshooting
JA: Anything else you want the email expert to know before I connect you?
Customer: I did notice on the question page about have problems with the security of our e mail, this was the reason for the password
Submitted: 1 month ago.
Category: Email
Expert:  Josh replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 1 month ago.

After you enter your password, are you able to sign in and view your emails?

Customer: replied 1 month ago.
Expert:  Josh replied 1 month ago.

Which email program are you using?

Customer: replied 1 month ago.
Yahoo
Expert:  Josh replied 1 month ago.

Which program do you use? Basically, how do you access your Yahoo email on your computer. What do you click to open?