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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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We changed service providers for our tv. gmail, web browser.

Customer Question

we changed service providers for our tv.
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser. when I tried to change p/ws, did not remember. I went through the 2 step verification. when you guys sent a new number to the suggested email account (my wifes), it is now locked up for the sane reason. neither one of us can now access our gmail account without changing password. I went to try and have it texted to me and I must be doing something wrong.
JA: What troubleshooting have you tried?
Customer: i have followed all your help lines with no success. can you order your system to send the ne verification number to my cell?
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Email
Expert:  IT Miro replied 1 month ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 1 month ago.

To confirm, have you already tried to reset the password ***** your GMail account? If so, did it work?

Type your reply below.

Thanks,
IT Miro

Expert:  IT Miro replied 1 month ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro