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flopcat98
flopcat98, Consultant
Category: Email
Satisfied Customers: 8938
Experience:  Consultant 30 years in nyc computer industry working with PC and networks banks brokerage legal etc.
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I cannot connect to my gmail. I am out of the country and

Customer Question

I cannot connect to my gmail***@******.***. I am out of the country and cannot receive text messages on my cell phone
JA: How long have you had this issue with your Gmail account?
Customer: Started today when I first tried in Costa Rica
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On laptop or on desk top. Using laptop here
JA: What troubleshooting have you tried?
Customer: None
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 1 month ago.
Category: Email
Expert:  Kevin T replied 1 month ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 1 month ago.

You don't know the password ***** cant access thecode sent to your phone - is this correct?

Customer: replied 1 month ago.
I am in Costa Rica with no cell phone access
Expert:  Kevin T replied 1 month ago.

Ok - If you don't have access to your recovery info there is nothing I or you can until you are back. Sorry but this is an essential secutiy feature and we do not have access to your account

Please rate me above so I get credit for my time

Customer: replied 1 month ago.
I cannot be reached at the mobile number. I am out of cell phone contact in Costa Rico
Expert:  flopcat98 replied 1 month ago.

there is nothing that you can do if the only recovery option is your cell phone

if you have it with you, you might be able to get your carrier to open it up internationally

if it is home and somebody has access to the phone you can speak to them about getting you the code.

otherwise there is not much you can do. If you had an alternate email on it that would work as a recover method. But it had to be there BEFORE you lost access to the account.