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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I have reset my password numerous times only to have it

Customer Question

I have reset my password ***** times only to have it rejected the next time i try to sign in. bill
JA: When did you last reset your username and password?
Customer: yesterday
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone and browser
JA: What troubleshooting have you tried?
Customer: i dont know much about computers and dont know what i can try
JA: Anything else you want the email expert to know before I connect you?
Customer: i am pulling my hair out
Submitted: 1 month ago.
Category: Email
Expert:  Cody replied 1 month ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 1 month ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?