Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.Let me know what email service are you using.
do you have access to the recovery email and phone if i reset it for you.
you must be getting a remote assistance offer which is optional and its an additional service.
you may simple close it if you do not want the monthly service.
Do you have access to the recovery email and phone if i reset it for you?
i told you if you dont want you can close it now let me know do you have access to the recovery email and phone if i reset it for you.
i am sorry but i am trying to tell you that you dont have to pay for monthly membership if you dont want you will be charged for one time service as you prefer however to fix the problem i need to know if you have access to the recovery email and phone or not then i can reset it for you?
what is the email address which you want to recover.
what is the full phone number ending with 93
so you dont have access to this correct?
if i initiate a code sent to this number will you be able to get it?
Enter an email address that's different from the one you're trying to recover.
let me know the code fast as its a time bound recovery screen.
That code didn't work. Check the code and try again.
it timed out check for a new code now.
open the***@******.*** email you will see some codes sent by microsoft i need those codes not your old password
We just sent a code to***@******.***
Check your email for a message from the Microsoft account team, and enter the code here.
Click here and follow the steps
please click on the link given above and follow the steps.
let me try doing this for you
when i will ask you to check the code again, please do it quickly
well in that case the account recovery seems to be difficult
would it be possible for you to call your ex girlfriend and ask her to share the code once she gets it as a text message
is that possible
thats the best chance we have to reset it
well she does not have to call anywhere
she will get a text message with a 6 digit code
she simply needs to tell that code to you
once we have the code we can reset your password ***** remove her phone# ***** update yours in the account
also as you have already tried multiple times the reset, i would suggest to do this again in morning as else your account might get locked if you try to reset it multiple times
yes. so the best way out is what i will list to you now
in the morning call her first and inform her that she will get a text message with a code
while she is on the phone, do the reset as the code comes in within a minute or two
enter the code as she reads it out to you
then you will get the option to enter a new password
the code that you get is valid for few mins only
so it would be best that you open the reset page and enter the code on the reset page itself
if you will send it to me and then i do it, the code will time out
i will give you the reset link
make a note of it with you
make a note of the steps on paper
1. call her
2. open this link i gave above
3. select i forgot my password ***** click next
4. enter your email address ***@******.***
5. enter the captcha letters as shown on screen
6. click next
7. select the option to text her phone number and click next
8. wait for the code and ask her to read it out as soon as she gets it
9. enter the code on the page and click next
10. you should now be bale to enter your new password
11. once you have changed your password ***** can end your call with her
you can then post me a message and then i will give you the steps to change the recovery details like removing her phone# ***** adding yours
you would have got an email from just answer
open that email and click on view response
this page will reopen
great if you face a problem, can you give me an idea when you plan to do this so that i could be online around the same time
sure i will try my best to be online around that time. good night