Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Please let me know which email service like gmail, yahoo, hotmail etc you are using as account recovery totally depends upon the recovery options set by the email provider
if you got the pop up on your screen for remote/phone assistance you can ignore it as that is an additional service to the one you have already opted for
you can ignore it
let me know that do you have access to the alternate email or phone number you provided when you signed up for yahoo email
can you give me the email address that you are unable to access
ok and did you have bellsouth as your internet service provider in the past
ok...i will have to check the email recovery options
give me a moment here
thanks for waiting
its mentioning that you use this id to access the 2 services
AT&T Access IDFor accessing multiple accounts, such as U-verse, Wireless, and bundles.DIRECTV
is that correct
also do you have a phone number ending with 8876