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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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I cant log out i will log out but i turn it back on i'm

Customer Question

I cant log out i will log out but i turn it back on i'm still log in
JA: Have you tried having password ***** directions emailed to you?
Customer: no
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: thow she has log out she still log inmy daughter used my lap top and she still log in even
JA: What troubleshooting have you tried?
Customer: none as i'm not good with a conputer
JA: Anything else you want the email expert to know before I connect you?
Customer: my email is the same still log in too
Submitted: 2 months ago.
Category: Email
Expert:  Viet - Email Tech replied 2 months ago.

Hi,

I'm sorry about the issue. Do you mean your email keeps staying logged in?

What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,

Customer: replied 2 months ago.
it stays logged in on hotmail and yahoo even after i log out . as i will turn it back on and go to hotmail and i'm log in all ready
Expert:  Viet - Email Tech replied 2 months ago.

Do you have windows xp, vista, or 7, or 8, 10, or mac computer? What's the make / model of your computer?

Please reply at the box below. Thank you,

Customer: replied 2 months ago.
i think i got window 10
Customer: replied 2 months ago.
my daughter supose to be home friday so i'll have her look at it . thanks
Expert:  Viet - Email Tech replied 2 months ago.

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you now?
Please reply at the box below. Thank you,

Customer: replied 2 months ago.
if my daughter cant fix it she can get a hold of you and have you fix it as she the one that screwed it up as she logged in even after i have log her out everytime i get on the conputer
Expert:  Viet - Email Tech replied 2 months ago.

OK, I've emailed you, so you can get back to me any time via the link option "View My Response" in my message in your email. Thank you,

Customer: replied 2 months ago.
thanks
Expert:  Viet - Email Tech replied 2 months ago.

You're welcome.