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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I cannot read or send my messages on my windows mail. It

Customer Question

I cannot read or send my messages on my windows mail. It works on my phone bot not on computer. I
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: --HP G60 Windows mail. Thats all I know about it
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On my computer. I am not tech savvy at all.
JA: What troubleshooting have you tried?
Customer: None
JA: Anything else you want the email expert to know before I connect you?
Customer: Yes, tell him or her I have no idea what to do. I just turn the computer on and hope it works. Also I can't print from my computer. Only from my phone
Submitted: 1 month ago.
Category: Email
Expert:  Cody replied 1 month ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 1 month ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 1 month ago.
Expert:  Cody replied 1 month ago.

sent