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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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My google account has been hacked by the same person in last

Customer Question

My google account has been hacked by the same person in last 12 hours even after I changed my password ***** did security check . I know who it is cause I heard them talking through my bedroom wall where they were using their iPad to hack my account
JA: How old is your iPad, and what model are you using?
Customer: 2 years iPad mi i
JA: Have you installed any updates recently?
Customer: I do t know but I purchased Apple security app
JA: Anything else you want the computer expert to know before I connect you?
Customer: No Ok
Submitted: 2 months ago.
Category: Email
Expert:  Mr.Med replied 2 months ago.

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Mr.Med replied 2 months ago.

I'm sorry about the issue, They probably hacked into your Wireless router, Please change the password ***** your wireless router then change again the password ***** your gmail account, once you do this please activate the two-step verification byclicking on the link below :

https://www.google.com/landing/2step/

Let me know the results

Thank you

Expert:  Mr.Med replied 2 months ago.

Has everything worked out please?

Expert:  Mr.Med replied 2 months ago.

Hi,

Do you still need help ?

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