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Hi! I'm Eric, an email expert who's been paired with you through JustAnswer.com. I'm reviewing your question now, and will return w/ an answer soon!
Hi Nancy! I don't want to provide you with bum advice, so can you tell me: how are you logging into the computer currently? Are you wanting to reset the password ***** the "Administrator" account that's built-in to Windows, or is this for a user account with "Administrator" privileges (if you sign in using an email address, it's the latter)?
Once I hear back from you to clarify what needs done, we'll work together to fix this for you!