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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1760
Experience:  Computer Software Support Specialist for more than 10 years
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How do I change my administrator email and then password in

Customer Question

how do I change my administrator email and then password ***** W/10?
JA: When did you last reset your username and password?
Customer: I tried in December unsuccessfully.
JA: Have you installed any updates recently?
Customer: no
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 4 months ago.
Category: Email
Expert:  Eric Ewing replied 4 months ago.

Hi! I'm Eric, an email expert who's been paired with you through JustAnswer.com. I'm reviewing your question now, and will return w/ an answer soon!

Expert:  Eric Ewing replied 4 months ago.

Hi Nancy! I don't want to provide you with bum advice, so can you tell me: how are you logging into the computer currently? Are you wanting to reset the password ***** the "Administrator" account that's built-in to Windows, or is this for a user account with "Administrator" privileges (if you sign in using an email address, it's the latter)?

Once I hear back from you to clarify what needs done, we'll work together to fix this for you!