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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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Do not remember my password, password was reset 4 months ago

Customer Question

do not remember my password
JA: When did you last reset your username and password?
Customer: password ***** reset 4 months ago per gmail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: webbrowser at library
JA: What troubleshooting have you tried?
Customer: what I got on gmail
JA: Anything else you want the email expert to know before I connect you?
Customer: only computer access I have is at my library
Submitted: 2 months ago.
Category: Email
Expert:  Randy Computer Tech replied 2 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

What is the gmail address please?

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