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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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One of my email accounts will not work. It was fine until

Customer Question

one of my email accounts will not work. It was fine until this new computer with windows 10. it says "settings out of date" However, it also shows a password (blinded with astericks) that is way too long.
JA: Just to clarify, what email service provider are you using for this account?
Customer: This email account is my employer. email is***@******.***
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: most often on my iPhone or Ipad via outlook or default email ap. I have been using thunderbird on my old computer.
JA: What troubleshooting have you tried?
Customer: re setting password ***** deleting account/starting over. verifying server name, etc
JA: Anything else you want the email expert to know before I connect you?
Customer: not that I know of.
Submitted: 14 days ago.
Category: Email
Expert:  Cody replied 14 days ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 14 days ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?