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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1794
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot log on. I have had the same password and it keeps

Customer Question

I cannot log on. I have had the same password ***** it keeps telling me it is wrong.
JA: Have you tried having password ***** directions emailed to you?
Customer: Yes, but we have not received them. I am about to scream.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Phone
JA: What troubleshooting have you tried?
Customer: Everything, can I talk to a real person
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 5 months ago.
Category: Email
Expert:  derrickonline replied 5 months ago.

I'd be more than happy to assist you. By the way I am a real person! You've been transferred to me for assistance. I know some of this information you've given already but I'll need to start from scratch. The password *****'ve been provided is not working for you correct? Please tell me what website/service you're trying to access. What the username is, and we'll try this together.