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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I can't remember my email password, I don't remember,

Customer Question

I can't remember my email password
JA: When did you last reset your username and password?
Customer: I don't remember,
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: through my computer
JA: What troubleshooting have you tried?
Customer: Unfortunately Pearl, you are dealing with a 75 year old, not good huh
JA: Anything else you want the email expert to know before I connect you?
Customer: I don't think so
Submitted: 1 month ago.
Category: Email
Expert:  Cris replied 1 month ago.

Hi there, I am Cris and will be glad to assist you.

What email service are you using? Hotmail, Gmail, Yahoo? Have you tried to reset the password?

Please answer both questions.