I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and will help you as good as I can.
Can you please first let me know if you are using Windows or Mac OS as your operating system? If you are unsure about that, just let me know that you do not know that, that´s no problem.
Please reply in the box below (there are no additional costs associated with this, you can reply as often as you wish).
Thanks for your patience and best regards,
I just wanted to accept your remote assistance request, but there seems to be an issue with your account in that relation. Can you please call JustAnswer customer care at
USA / Canada 1-***-***-****
and let me know once the issue has been resolved so that I can connect to your computer and help you?
Thank you very much,