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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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THIS EMAIL A/C WAS APPARENTLY CLOSED RECENTLY

Customer Question

THIS EMAIL A/C WAS APPARENTLY CLOSED RECENTLY (*****@******.***) I WOULD LIKE TO RECOVER THE DELETED DATA, INCLUDING FIVE YEARS OR SO OF ARCHIVED MESSAGES AND MESSAGES SENT.
JA: Just to clarify, what email service provider are you using?
Customer: MOZILLA THUNDERBIRD
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: THROUGH MOZILLA THUNDERBIRD ON A DESK TOP COMPUTER.
JA: What troubleshooting have you tried?
Customer: IT SEEMS A WINDOWS 10 "UPGRADE" CLOSED THE ACCOUNT AND A NEW ACCOUNT WAS SUBSEQUENTLY SET UP WITH THE SAME DETAILS AND PASSWORD.
JA: Anything else you want the email expert to know before I connect you?
Customer: I DON'T KNOW, BUT I DON'T THINK SO.
Submitted: 4 months ago.
Category: Email
Expert:  Josh replied 4 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  Josh replied 4 months ago.

A Windows 10 upgrade will not close any accounts so it is likely that your old account is still there.

Have you reached out to the Church Missionary Society to see if the account is still there?

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