I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and will help you as good as I can.
Can you please first let me know which error you are seeing when you try to login to your Outlook account?
Please reply in the box below (there are no additional costs associated with this, you can reply as often as you wish).
Thanks for your patience and best regards,
Thank you, ***** ***** is it that it is saying that for? Is it www.outlook.com ?
Which web browser are you using, Safari?
Thank you. Just to make sure, you can open www.outlook.com, but as soon as you try to login, you get that error? Or does it already happen if opening www.outlook.com without login in?
Thanks. Can you access the account fine from your phone or do you get the same error there?
Can you please try for me to open the browser on your phone and go to www.outlook.com there and see if you can login fine? (Do not use the phones mail-app please).
That is very odd, who is your internet provider?
OK, so you have logged in fine on your phone now to www.outlook.com?
But you just got the same message like on your Mac a minute ago, right? What have you done different on the phone now so that you could login?
You are in your Mac now?
What happens if you try to navigate around on outook.com now (after login in) ? Any error message?
Very interesting, I guess this is a combination of your internet provider and outlook.com, there might be a routing issue on the way from you to outlook.com... If you wish, I can check this more in-depth via a remote-connection to your Mac. You´d have to let me know if you wish me to do that....
Good idea, let us do it like that... keep me posted how it goes please and if it still fails, I can spot the problem for sure via a remote-session.
If you need any more text-advise, just reply as well please.