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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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I have a difficult time opening my Hotmail messages,

Customer Question

I have a difficult time opening my Hotmail messages, although
JA: How long have you had this issue with your Hotmail account?
Customer: the computer generally works well for other Internet activities. I often have to click many times before it opens. What's the matter, and what can I do.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: just through a web browser.
JA: What troubleshooting have you tried?
Customer: None, I guess. I don't know how to do that. I'm not too great with technology
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 3 months ago.
Category: Email
Expert:  Viet - Email Tech replied 3 months ago.

Hi,

I'm sorry about the issue. Is there any error or message? When did this issue first occur?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 3 months ago.

What's the make / model of your computer?

What's your internet browser program, such as Internet Explorer, Safari, Chrome, Firefox, Microsoft Edge, etc.?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

Customer: replied 3 months ago.
I have other problems with my computer. I'm taking it to the shop. Please give me a refund. Sorry it will not work out.