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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1798
Experience:  Computer Software Support Specialist for more than 10 years
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I have been using Thunderbird for years and have always been

Customer Question

I have been using Thunderbird for years and have always been happy with it. however in the past week it stopped letting me down load my mail and instead shows me a message saying "the RETR command did not succeed. Error retriving a message. Mail server responded: [SYS/TEMP] problem retrieving message." how do I fix this.
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: I don't know what that means. I go to Frontier for my email.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Only through my web browser.
JA: What troubleshooting have you tried?
Customer: I uninstalled Thunderbird and then installed it again. That's it.
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 5 months ago.
Category: Email
Expert:  Cody replied 5 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 5 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 5 months ago.
Customer: replied 5 months ago.
I guess not if it's going to cost.
Customer: replied 5 months ago.
Just tell me what to do and I'll walk through it.
Customer: replied 5 months ago.
My visa card just informed me that you have charged me $37. It was supposed be $5. Let's just forget it. I'll change to someone other than Mazolla. Please remove the charge you charged to my Visa.
Expert:  Cody replied 5 months ago.

I'm sorry, I will send in the request.