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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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Someone has put a password on my email that i dont know. i

Customer Question

someone has put a password ***** my email that i dont know. i need help to fix this
JA: When did you last reset your username and password?
Customer: i never put a password ***** it .my previous partner seems to have done it
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: ive always accessed my email on my phone or ipad
JA: What troubleshooting have you tried?
Customer: none really i dont know what to do to fix it.but i did have alook this morning and her email adress is attatached to the resolution process
JA: Anything else you want the email expert to know before I connect you?
Customer: i want to fix this email and be able to use it
Submitted: 4 months ago.
Category: Email
Expert:  Martin replied 4 months ago.

Hello, welcome to JustAnswer my name is ***** ***** I'm one of the experts who will be assisting you today.

Sorry to hear you're having trouble with your email.

Which email service are you with?

For example: Gmail, Yahoo, AOL, Hotmail

May I start a remote session so I can take a look at the problem and solve it for you now?

Please reply using the box below.

Regards,
Martin

Customer: replied 4 months ago.
my live email account has a password ***** to it by my disgruntled previous partner.i wish to fix this
Expert:  Martin replied 4 months ago.

Are you using the same computer you used with your partner?

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