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IT Miro
IT Miro, Computer Scientist
Category: Email
Satisfied Customers: 3140
Experience:  Bachelor's Degree in Information Technology, Microsoft Certified Professional
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I am trying to complete my flight Air China CA 194 online

Customer Question

I am trying to complete my flight Air China CA 194 online checkin and it is taking 2 hrs now and I cannot progress My flight leave sydney to beijing jan 5 2017
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: telstra bigpond
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web goggle chrome while waiting and I am using safari to talk to you
JA: What troubleshooting have you tried?
Customer: I have no idea what to do
JA: Anything else you want the email expert to know before I connect you?
Customer: Yes I am trying to call my mobile is +61###-##-####from sydney
Submitted: 5 months ago.
Category: Email
Expert:  IT Miro replied 5 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 5 months ago.

To better understand the problem, please tell me if there is an error message displayed when you attempt to book your flight?

Type your reply below.

Thanks,
IT Miro

Customer: replied 5 months ago.
no, it keep me wait or I have the option to kill the page so I choose to wait and I have not progress from step 1 (total 4 steps) before it is done
Expert:  IT Miro replied 5 months ago.

Thanks for the information!

I can help you with the issue you described; however, since there could be several possible causes of the problem, I suggest we establish a secure remote session so that I can see the problem myself and help you directly.

Let me if you would like that.

Thanks,
IT Miro

Customer: replied 5 months ago.
I am now seeing error code 999008 " sorry there are no flights which you can check in"
Customer: replied 5 months ago.
I will follow your suggestion thanks
Customer: replied 5 months ago.
I also have my wife and 2 adult daughters to check in as well and we are tired
Expert:  IT Miro replied 5 months ago.

Please type here the web page of the airline company so that I can check it on my computer.

Customer: replied 5 months ago.
I now see a reply from air china that my connection failed & connection time out
Customer: replied 5 months ago.
Air China official page and I checked the online check in
Expert:  IT Miro replied 5 months ago.

OK, I will check it and will get back to you.

Customer: replied 5 months ago.
I am going to bed good nite
Customer: replied 5 months ago.
I will keep your page open in order not to miss anything
Expert:  IT Miro replied 5 months ago.

I am sorry for the delay. I checked the Air China page and was able to navigate through all the menus just fine, so the problem doesn't appear on their end. In case you received an error or couldn't complete the check-in, I suggest doing the following:

1. Restart your computer

2. While the computer is restarting, restart your modem and/or router as well. You can just unplug them for an electrical outlet and leave them unplugged for about 1 minute, and then replug them back. The Internet connection will be restored shortly

3. After your computer has restarted, go back to the Air China page and see if you can now complete the check-in. If still not, please try with another computer or web browser

Hopefully, that will help. If the problem persists, just go back to this same chat page and let me know, and I will reply back to you with another suggestion.

Regards,

IT Miro

Expert:  IT Miro replied 5 months ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

Thanks,
IT Miro

Customer: replied 5 months ago.
I am now in japan and connected to internet by wifi
I can receive email but I cannot send emails from my laptop
i use telstra bigpond
Expert:  IT Miro replied 5 months ago.

OK. Do you receive an error message when trying to send e-mails? If yes, type it here, please.

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