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Hello! My name is*****I am a certified computer professional who will assist you.
To better understand the problem, please tell me if there is an error message displayed when you attempt to book your flight?Type your reply below.Thanks,IT Miro
Thanks for the information!I can help you with the issue you described; however, since there could be several possible causes of the problem, I suggest we establish a secure remote session so that I can see the problem myself and help you directly.Let me if you would like that.Thanks,IT Miro
Please type here the web page of the airline company so that I can check it on my computer.
OK, I will check it and will get back to you.
I am sorry for the delay. I checked the Air China page and was able to navigate through all the menus just fine, so the problem doesn't appear on their end. In case you received an error or couldn't complete the check-in, I suggest doing the following:
1. Restart your computer
2. While the computer is restarting, restart your modem and/or router as well. You can just unplug them for an electrical outlet and leave them unplugged for about 1 minute, and then replug them back. The Internet connection will be restored shortly
3. After your computer has restarted, go back to the Air China page and see if you can now complete the check-in. If still not, please try with another computer or web browser
Hopefully, that will help. If the problem persists, just go back to this same chat page and let me know, and I will reply back to you with another suggestion.
Hello again!I am following up with you to see if you require further assistance. Let me know by sending me a reply below.Thanks,IT Miro
OK. Do you receive an error message when trying to send e-mails? If yes, type it here, please.