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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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I do not remember my password, password was about 5 months,

Customer Question

I do not remember my password
JA: When did you last reset your username and password?
Customer: password ***** about 5 months
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: computer
JA: What troubleshooting have you tried?
Customer: I tried the code they send me but it has been letters and not numbers
JA: Anything else you want the email expert to know before I connect you?
Customer: I just need to reset my username and password
Submitted: 4 months ago.
Category: Email
Expert:  PC_Wizzard replied 4 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Please provide me with your email address?