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Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6064
Experience:  I have 7+ years of experience in fixing emails issues.
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I have a new phone and I am setting up my gmail account. I

Customer Question

I have a new phone and I am setting up my gmail account. I cannot remember my password. When I push the Forgot password, it wants to send verification to an obsolete email address. How can I reset ?
JA: How long have you had this issue with your Gmail account?
Customer: I have had email for a long time but have not had to set it up in quite a while.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: mostly through a device
JA: What troubleshooting have you tried?
Customer: I have gone through trying to see about recovering my password ***** it wants to send a verification code to a defunct email address
JA: Anything else you want the email expert to know before I connect you?
Customer: I just want to put in a new password ***** get my email going on my new phone
Submitted: 3 months ago.
Category: Email
Expert:  Sandy replied 3 months ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!

Customer: replied 3 months ago.
What would you suggest that I do ?
Customer: replied 3 months ago.
no
Expert:  Sandy replied 3 months ago.

A. May I know if you have an alternate working email address?

B. Have you filled out gmail recovery form and provided the alternate contact email address?

Customer: replied 3 months ago.
This may be an email of mine. So yes I think so
Customer: replied 3 months ago.
No need for secure connection
Customer: replied 3 months ago.
I think that I have an alternative address but I would have to check
Expert:  Sandy replied 3 months ago.

In this case, you need to do fill out gmail recovery form and provide them an alternate working email address as contact email address.

Then, gmnail team will get back to you on that contact email address.

You can also enter any of your family member email address as contact email address.

Customer: replied 3 months ago.
fill out a gmail recovery form on line ? Do you have a site or should I just search at google.com ?
Expert:  Sandy replied 3 months ago.

Click the link:

http://gmail.com

Enter your Gmail ID into the gmail login box.

Click Need Help or forgot password.

Answer the question on the page shown there.

Else,click Try a different question.

Try to provide the best possible information to recover your account.

Provide them a working email address as contact email address.

Once you fill out the recovery form, they will get back to you in 12-24 hours.

If you have other queries regarding this, please reply back to me the box given below.

And if you can take a second to rate my service(-OK or more -by clicking stars at the top of the page and choose submit), that would be greatly appreciated.

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