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I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and will help you as good as I can.
Can you please first let me know if I understood correctly that you have lost the password ***** the hotmail.com account that you wish to close?
Please reply in the box below (there are no additional costs associated with this, you can reply as often as you wish).
Thanks for your patience and best regards,
I am sending you a refund, have a great 2017 and thank you again,