I am sorry to hear about that problem. My name is***** am a computer expert with 17 years of experience and will help you as good as I can.
Can you please first let me know if you are able to send emails fine from your iPad and does this just affect your Mac?
Please reply in the box below (there are no additional costs associated with this, you can reply as often as you wish).
Thanks for your patience and best regards,
Thank you. How do you access the emails on your Mac, is that via Outlook or another program?
OK, and when you do that, you cannot send emails as well? What error is it giving to you when you are trying to do that?
Thank you. To really see what is going on: may I remotely connect to your computer, so that I can directly analyze and resolve the problem for you while you can relax and watch me doing it on your screen? This is a very safe option too because JustAnswer is an A+ accredited business with the BBB, you will be watching your screen and we will chat there as well so that you will always know what I will be doing next while fixing the problem.
Yes, of course, I am here almost each day again now (just my first working day this year). So just reply here once again if you are ready, I am positive I can fix this for you within about 1 hour of a remote session. The fee is a fixed one, regardless how long it takes and if I cannot solve the issue, you can get a refund as well, so nothing to lose. Just let me know and accept the offer when you are ready to go. I am available now and also tomorrow, whatever you wish. Thank you :)